Each customer will be considered to have read and agreed to our terms and conditions once they open an account with KP Logistics. We also advise account holders to examine the terms and conditions on a regular basis to stay informed of any potential updates. After completing the registration process, each customer will receive our U.S.A. mailing address and a unique mailbox number, where products should always be mailed.
Our Rates
Freight rates and all associated fees are subject to change at any time without prior notice. KP Logistics reserves the right to adjust its rates and charges as necessary. Customers are responsible for reviewing the latest rates and policies before shipping. KP Logistics will not be held liable for any inconvenience resulting from a customer’s failure to read or take note of this notice.
Additional Charges May Apply
Please note that the following charges may apply in addition to the standard freight rate:
Processing Fee: Applies to all shipments and is charged per pound.
Handling Fee: Applies to shipments weighing 15 pounds and over, together with any other applicable charges.
Packages Valued Over USD $100: These shipments may attract a Customs Fee, as well as additional charges, including a Brokerage Fee ranging from JMD $6,500–$20,000 per package, depending on the shipment.
Re-Clearance Fee: A fee of JMD $4,500 will apply where a package requires re-clearance.
Pallet Fee: Shipments weighing over 200 pounds will incur a pallet fee, along with any other applicable charges.
Please note that the C78 preparation process may take approximately 24–48 hours. Processing may take longer if the ASYCUDA system is down or experiencing technical difficulties.
We appreciate your patience and understanding during the Customs clearance process.
Other Charges: Depending on the nature of the shipment, additional fees may apply beyond the freight rates and charges listed above.
We encourage all customers to contact KP Logistics if they have any questions regarding shipping costs before placing an order or arranging a shipment.
Customers with multiple packages available for collection are required to collect the first set of available packages before any additional packages can be released or all must be collected at once.
If your shipping address is incomplete, you risk being charged for using an erroneous address or having your goods sent to the wrong recipient. It is the customer's responsibility to ensure that the merchant properly packages their items for shipping to ensure safe delivery and prevent harm to people, property, or the item.
As a result, KP Logistics disclaims liability for items harmed by outside parties, such as internet retailers or customs officials in Jamaica. Only products that were harmed or lost while under our control are subject to liability. Invoices and other pertinent shipping documentation must be submitted before package arrive in Jamaica. Please be advised that all customers shipping with our company are required to declare the contents of their shipment. If you disagree with this policy, you are welcome to consider other shipping options.
Liability Notice
KP LOGISTICS is not liable for any loss or damage to customer goods, mail, or shipments before they enter the KP LOGISTICS network.
Facilitator Notice
KP LOGISTICS does not engage in the trading of goods and acts solely as a facilitator. As such, we are not responsible for any losses resulting from incorrect purchases, items that do not perform as described online, or any discrepancies between the item’s performance and the seller’s description.
KP LOGISTICS is not liable for any loss or damage to customer goods that are not carefully and properly packaged according to shipping requirements and best practices. It is the customer’s responsibility to ensure that shipments are prepared to withstand the transit process.
Packaging Responsibility and Dispute Notice
Proper packaging is the sole responsibility of the shipper or merchant. KP LOGISTICS is not responsible for ensuring that items are correctly or safely packaged and will not be held liable for any damage to fragile or breakable items. All claims related to packaging or damage must be resolved directly between you and the seller. KP LOGISTICS will not mediate or participate in any disputes between you and the seller. Shipping fragile or breakable items are shipping at your own risk.
Liability for Lost or Misdelivered Items
KP LOGISTICS is not responsible or liable for the loss of cash, items purchased online, items delivered to the wrong address, or stolen goods before they enter our facility.
Liability and Settlement Notice
In the event that KP LOGISTICS is found liable for consequential loss under any circumstances, the maximum settlement for uninsured shipments is capped at US$50.00.
KP LOGISTICS Claim and Settlement Policy
KP LOGISTICS’ total liability for any misplaced, lost, or damaged package is strictly limited to a maximum of USD $50.00, under all circumstances.
KP LOGISTICS provides additional security options for packages valued over USD $100.00 at an additional cost. Customers must contact the office prior to shipping to arrange this coverage.
Customers must contact KP LOGISTICS prior to placing an order if additional security measures is required.
Additionally, all shipments valued at USD $100.00 or more must be declared and reported to KP LOGISTICS before shipping and notifying the company once delivered.
⚠️ Failure to notify KP LOGISTICS in advance will result in a maximum settlement of USD $50.00 for any misplaced or lost package, regardless of the item’s declared or actual value.
Fail to submit an invoice
All customers shipping with KP Logistics are required to declare the contents of their packages by submitting a complete invoice. This process ensures compliance with customs regulations and protects our customers from fraudulent claims.
What a Complete Invoice Must Include:
1. Order Number
2. Screenshot of Tracking Number from the seller or carrier
3. Description of Items with a detailed cost breakdown
4. Checkout Total/ Payment details showing the final amount paid
Submission Deadline:
All invoices must be submitted once the package arrives at our warehouse but before it reaches Jamaica.
Why Invoices Are Important:
Invoices are not only required for customs clearance. They are also important for:1. Package Verification: To confirm the contents and value of your package.
2. Security: To help ensure packages do not contain illegal or prohibited items.
3. Customer Identification: To ensure packages are assigned to the correct customer and tracking number.
4. Customer Protection: To assist with missing packages, incorrect items, and shipment investigations.
5. Customs Compliance: To identify packages that require additional customs processing.
IMPORTANT NOTICE
Even if your package has already been cleared by Customs, an invoice is still required.
All customers must submit accurate invoices under the correct tracking numbers to avoid processing delays.
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Consequences of Missing Invoices:
• Packages without invoices are more likely to be detained, resulting in a reclearance fee.
• If KP Logistics successfully clears a package from customs without an invoice, the customer is still required to submit the necessary information.
• Packages will not be released until the required evidence is provided.
If package is cleared without invoice, storage fee will still apply after 5 days if fail to submit invoice on time.
Storage & Shipping
Please review carefully to avoid additional fees, delays, or forfeiture of your packages.
Collection Timeframes
High-Value & Box Packages
All packages valued at USD $100 or more, as well as all box packages, must be collected within 2 business days after becoming available for pickup or delivery. Storage fees will apply thereafter.
Soft & Lightweight Packages
Must be collected within 5 days after being marked Ready for Pickup or Ready for Delivery. Storage fees will apply after this period.
Storage fees are charged daily, including weekends and public holidays.
Soft packages: JMD $200 per day
Single large boxes: JMD $350 per day
Unclaimed & Auction Policy
Unclaimed packages (No invoice submitted) left in storage for 7 days will be considered abandoned and may be auctioned.
Claimed soft packages that remain uncollected for 30 days will be auctioned to recover outstanding freight, storage, and customs clearance charges.*Claimed box packages, packages valued over USD $100, and heavy-weight packages that remain uncollected for 14 days will be auctioned to recover outstanding freight, storage, and customs clearance charges.
Registered Name Requirement
All customers must ship packages using a registered name that matches the name on their valid government-issued identification.
Packages shipped under an unregistered or incorrect name will be subject to a JMD $1,500 administrative fee before release.
Please note:
KP Logistics is not responsible for packages shipped under an unregistered or incorrect name if they become misplaced, delayed, or lost.
* Customers are responsible for ensuring all shipping information is accurate before placing their Unknown Package
UNKNOWN PACKAGES PROCESS
An Unknown Package is any package shipped without the required KP Logistics courier code and mailbox number in Address Line 2.
To prevent your package from being classified as an Unknown Package, please ensure that you use the complete shipping address provided during registration, including:
Your KP Logistics courier code
Your assigned mailbox number (eg.10001)
Process to Retrieve an Unknown Package
Step 1 – Submit Required Information
Customers must provide:
Delivery slip
Tracking number
Full name shown on the package
Proof of the shipping address used when placing the order
Step 2 – Investigation
Once all required information has been received, KP Logistics will conduct an investigation to verify ownership and locate the package.
Step 3 – Retrieval Request
If the package is located, a retrieval request will be submitted to the Unknown Department using the information provided by the customer.
Step 4 – Retrieval Timeframe
The estimated retrieval timeframe is 1–2 weeks.
This timeframe may vary depending on the processing time of the Unknown Department.
Step 5 – Liability
If the package is not successfully retrieved within one (1) month, KP Logistics and the warehouse will not be held liable for any loss, refund, replacement, or compensation for the package.
Step 6 – Customer Notification
Once the package has been successfully retrieved and received by KP Logistics, the customer will be notified.
IMPORTANT: 2-WEEK REPORTING DEADLINE
Customers are required to contact KP Logistics within two (2) weeks from the date the package is shown as delivered to the Unknown Department to request retrieval.
Failure to contact KP Logistics within this two-week period may result in the package being auctioned, discarded, or otherwise disposed of by the warehouse.
If the customer fails to report the package within the required timeframe, KP Logistics and the warehouse will not be held liable for the loss of the package or for any refund, replacement, reimbursement, or compensation.
It is the customer’s responsibility to monitor their tracking information and promptly contact KP Logistics if a package is delivered to an unknown or incorrect location.
Unknown Package Retrieval Fees
Soft Packages: JMD $1,000
Boxes: JMD $1,000–$2,500, depending on package size
Please note: Retrieval fees are subject to change without prior notice.
